I guess this is sort of about something I'd pay more for. I had a Waterpik. The hose started leaking. I went to the Waterpik website and found that I could get a new hose/pik assembly for a fairly reasonable price (certainly much less than the cost of a new device), so I tried to order it. My attempts were repeatedly met with failure, so…
I guess this is sort of about something I'd pay more for. I had a Waterpik. The hose started leaking. I went to the Waterpik website and found that I could get a new hose/pik assembly for a fairly reasonable price (certainly much less than the cost of a new device), so I tried to order it. My attempts were repeatedly met with failure, so I called the customer service number. To my surprise, the agent who answered was actually in the U.S. (Colorado) and was very helpful. By chance I had looked up when I bought the Waterpik, and she informed me that it was still under warranty. Sure enough, I had recorded that it had a two-year warranty (another surprise--almost unheard-of these days). So she sent me the replacement part at no charge.
Several years later, I started having difficulty with the same part and would have ordered a replacement part again, but by this time my husband had entered the picture. He'd been having dental problems and had been ordered to use a water flosser. He couldn't get the Waterpik to work, and I accused him of having broken it, so he was willing to buy a replacement device. But instead of buying a new Waterpik, he bought something else cheaper that supposedly had better features. Two things: he has never used it, and I have never liked it. When it finally breaks, I'm getting another Waterpik.
Well, I've gotten used to it now, and it does have certain advantages. But it was off-putting at the start because the pick tips are bent at a smaller angle than on the Waterpik, so it seemed to be harder to get behind the teeth.
I guess this is sort of about something I'd pay more for. I had a Waterpik. The hose started leaking. I went to the Waterpik website and found that I could get a new hose/pik assembly for a fairly reasonable price (certainly much less than the cost of a new device), so I tried to order it. My attempts were repeatedly met with failure, so I called the customer service number. To my surprise, the agent who answered was actually in the U.S. (Colorado) and was very helpful. By chance I had looked up when I bought the Waterpik, and she informed me that it was still under warranty. Sure enough, I had recorded that it had a two-year warranty (another surprise--almost unheard-of these days). So she sent me the replacement part at no charge.
Several years later, I started having difficulty with the same part and would have ordered a replacement part again, but by this time my husband had entered the picture. He'd been having dental problems and had been ordered to use a water flosser. He couldn't get the Waterpik to work, and I accused him of having broken it, so he was willing to buy a replacement device. But instead of buying a new Waterpik, he bought something else cheaper that supposedly had better features. Two things: he has never used it, and I have never liked it. When it finally breaks, I'm getting another Waterpik.
Take the plunge. Get Waterpik now. Be your luck that cheapo never breaks.
Well, I've gotten used to it now, and it does have certain advantages. But it was off-putting at the start because the pick tips are bent at a smaller angle than on the Waterpik, so it seemed to be harder to get behind the teeth.