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Dale of Green Gables's avatar

If you think two-step, or two-factor authorization and those diabolical CAPTCHAs where you have to identify all blurry images with freckles are bad, wait until A.I. really takes hold. Think of HAL 9000 ("2001: A Space Odyssey") on steroids (or I suppose more accurately, hopped up on qubits). "I'm sorry Dave, I'm afraid I can't do that. I'm really surprised you don't know your great-grandmother's blood type. And Dave, I know when you're guessing. Let's go back to the fifth step and try again, shall we?" I maintain (and will continue to do so even if proven wrong) that the Escher perpetual loop-like Interactive Voice Response phone tree menus and multi-factor authorization are simply ways to avoid providing customer service...and enjoying it. If a company or organization can piss you off while denying service, all the better. Simple pleasures in an increasingly complicated world. "Our single friendly but professional customer enabler and confidant is busy at the moment helping dozens of other disgruntled customers in an unintelligible language. We experienced higher than normal call volumes immediately with your call. Your wait time is (pause for effect) approximately two years. If you like, we can call you back, you can stay on the line or, you can fuck off."

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Patrick Mattimore's avatar

Getting rid of keys for cars and other automotive innovations. Okay, it's been 15 years since I owned a car. Since 2009 I've probably driven less than a dozen times and nearly all those times it's been my nephew's car. I guess most people are okay with fobs, or whatever they are called, but I'm never sure how to get the car going, confused by the various touches to get a car into reverse or drive or low, and am totally perplexed by using some guided missile system to back up rather than a rear view mirror. I don't need a car to talk to me and I'm perfectly okay with finding my way around when I get lost. I was also perfectly content with pushing buttons and/or twisting a knob to get the radio stations I wanted to listen to. I don't need a scanner which cycles through the universe of sound. Finally, I'll decide when to turn the windshield wipers on or off and how fast they should be wiping. Finally, I think my nephew's car is 7 or 8 years old and it's been a couple of years since I drove it but, it seems like there were a bunch of superfluous things on it, and nothing about its operation that was remotely intuitive. I'm pretty sure the more modern cars would be even more aggravating.

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