If you think two-step, or two-factor authorization and those diabolical CAPTCHAs where you have to identify all blurry images with freckles are bad, wait until A.I. really takes hold. Think of HAL 9000 ("2001: A Space Odyssey") on steroids (or I suppose more accurately, hopped up on qubits). "I'm sorry Dave, I'm afraid I can't do that. I…
If you think two-step, or two-factor authorization and those diabolical CAPTCHAs where you have to identify all blurry images with freckles are bad, wait until A.I. really takes hold. Think of HAL 9000 ("2001: A Space Odyssey") on steroids (or I suppose more accurately, hopped up on qubits). "I'm sorry Dave, I'm afraid I can't do that. I'm really surprised you don't know your great-grandmother's blood type. And Dave, I know when you're guessing. Let's go back to the fifth step and try again, shall we?" I maintain (and will continue to do so even if proven wrong) that the Escher perpetual loop-like Interactive Voice Response phone tree menus and multi-factor authorization are simply ways to avoid providing customer service...and enjoying it. If a company or organization can piss you off while denying service, all the better. Simple pleasures in an increasingly complicated world. "Our single friendly but professional customer enabler and confidant is busy at the moment helping dozens of other disgruntled customers in an unintelligible language. We experienced higher than normal call volumes immediately with your call. Your wait time is (pause for effect) approximately two years. If you like, we can call you back, you can stay on the line or, you can fuck off."
If you think two-step, or two-factor authorization and those diabolical CAPTCHAs where you have to identify all blurry images with freckles are bad, wait until A.I. really takes hold. Think of HAL 9000 ("2001: A Space Odyssey") on steroids (or I suppose more accurately, hopped up on qubits). "I'm sorry Dave, I'm afraid I can't do that. I'm really surprised you don't know your great-grandmother's blood type. And Dave, I know when you're guessing. Let's go back to the fifth step and try again, shall we?" I maintain (and will continue to do so even if proven wrong) that the Escher perpetual loop-like Interactive Voice Response phone tree menus and multi-factor authorization are simply ways to avoid providing customer service...and enjoying it. If a company or organization can piss you off while denying service, all the better. Simple pleasures in an increasingly complicated world. "Our single friendly but professional customer enabler and confidant is busy at the moment helping dozens of other disgruntled customers in an unintelligible language. We experienced higher than normal call volumes immediately with your call. Your wait time is (pause for effect) approximately two years. If you like, we can call you back, you can stay on the line or, you can fuck off."